Privacy Policy

1. Introduction

Storebird Storage Limited is committed to safeguarding the privacy of its customers and website users and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, store, share, and protect personal data when you use our website or our storage services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

a) Website and device information

IP address
Browser type and version
Operating system
Approximate geographic location
Referral source
Pages viewed, navigation data, and visit duration

b) Transaction and payment information

Details of storage purchases and payments
Transaction references and billing records

We do not store full payment card details on our systems. Payments are processed securely by third-party providers.

c) Customer and account information

Name
Email address
Telephone number
Postal address
Any information provided when registering for or using our services

d) Communications

Enquiries, correspondence, and feedback submitted by email, phone, or website forms

3. Cookies

We use cookies to ensure our website functions correctly and to analyse website usage.

Session cookies support essential site functionality and security
Persistent cookies remember user preferences

We use Google Analytics to understand how visitors use our website. Data is processed in accordance with Google’s privacy policy.

Consent is requested for non-essential cookies on first visit. Cookies can be managed via browser settings at any time.

4. How We Use Personal Data & Lawful Bases

We process personal data for the following purposes:

We do not sell personal data or share it for third-party marketing purposes.

5. Third-Party Processors and Data Sharing

We use trusted third-party service providers to support our operations, including:

Stripe, which processes online payments and acts as a data processor on our behalf
IT, cloud hosting, analytics, and professional service providers

Personal data may also be shared where required or permitted by law with:

insurers
regulators
professional advisers
law enforcement or public authorities

All third parties are required to handle personal data lawfully and securely.

6. Data Retention

Personal data is retained only for as long as necessary, including for legal, accounting, and regulatory purposes.

Typical retention periods:

Contracts and invoices: up to 6 years
Payment records: up to 6 years
Enquiries not resulting in a contract: up to 12 months

7. Data Security

We implement appropriate technical and organisational measures, proportionate to the nature and volume of personal data processed, to protect data from unauthorised access, loss, alteration, or misuse.

While no system can be guaranteed to be completely secure, we take reasonable steps to reduce risk and respond appropriately to any data security incidents.

8. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including adequacy regulations or standard contractual clauses, in accordance with UK GDPR.

9. Your Rights

You have the right to:

access your personal data
request correction or deletion (subject to legal obligations)
restrict or object to processing
request data portability
withdraw consent for marketing or non-essential cookies

Requests will be responded to within one month.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website.

11. Contact Details

Storebird Storage Limited
Email: hugh.stanton@storebirdstorage.com
Address: Salisbury House, Station Road, Cambridge, Cambridgeshire, CB1 2LA

Privacy Policy

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